Refund & Return Policy

1. Regional Refund Policies

The refund and return conditions displayed on the regional store through which your order was placed generally govern that transaction.

Please review the policy displayed on the applicable store before ordering.

Such policies may vary depending on:

• Destination country
• Product
• Fulfillment provider
• Delivery method
• Payment method
• Local consumer-protection requirements
• Product condition
• Reason for the return

The corporate website ouaamou-sellnex.com does not establish a single worldwide return period for every product and market unless specifically stated.

2. Damaged or Defective Products

If you receive a product that appears damaged, defective, incomplete, or materially different from what was ordered, please contact the customer-support channel associated with your order as soon as reasonably possible.

You may be asked to provide:

• Your full name
• Telephone number or email address
• Order number
• Photographs or videos clearly showing the issue
• Packaging photographs where relevant
• A description of the problem

This information helps us or the applicable fulfillment provider evaluate the case.

3. Incorrect Products

If you receive an incorrect item, please contact customer support and provide your order information together with clear photographs of the product received.

Where the claim is verified, we will work with the applicable store or fulfillment partner toward an appropriate resolution, subject to the policy applicable to the transaction and applicable law.

4. Missing Items

If part of your order is missing, contact customer support and provide the order number and details of the missing item.

We may need to review fulfillment and delivery records before determining the appropriate resolution.

5. Order Not Received

If your order has not arrived within the estimated delivery period provided by the relevant regional store or carrier, please contact the customer-support channel for that order.

Delivery investigations may require confirmation with the courier or fulfillment provider.

6. Cancellations

Cancellation availability depends on the status of the order.

If an order has not yet entered fulfillment or shipping, cancellation may be possible.

Once an order has been processed, dispatched, transferred to a courier, or entered the final delivery process, cancellation may no longer be available or may be subject to the applicable regional policy.

Customers should request cancellation as early as possible.

7. Change of Mind

Returns based solely on a change of mind are subject to the return conditions of the regional store through which the purchase was made and any rights provided under applicable law.

Before purchasing, customers should review the return period, eligibility requirements, return-shipping responsibilities, and any exclusions displayed on the relevant store.

The FTC similarly recommends that online sellers clearly communicate matters such as return periods, return-shipping costs, and any restocking fees.

8. Returned Product Condition

Where a return is accepted, products may need to be returned in an appropriate condition and, where reasonably required, with their original packaging and accessories.

Different conditions may apply to damaged, defective, incorrect, or non-conforming products.

9. Refund Processing

Where a refund is approved, the processing method and timing may depend on the original payment method, regional store, payment service, bank, fulfillment provider, and country.

For cash-on-delivery transactions, an alternative refund method may be required.

We may request reasonable information necessary to process the refund.

10. Shipping Costs

Responsibility for return-shipping costs depends on the reason for the return, the applicable regional policy, and applicable consumer law.

Where the product is confirmed to be defective, incorrect, or damaged, different arrangements may apply compared with a voluntary change-of-mind return.

11. Local Consumer Rights

Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived under applicable law.

Where local consumer-protection law provides stronger mandatory rights, those rights remain applicable.

12. Contact Us

For a refund or return request, use the customer-support information associated with the regional store where you placed the order.

For general corporate assistance, you may contact:

When contacting us about an order, please include your full name, order number, phone number, country, and a description of the issue.