Shipping Policy

1. Shipping Destinations

Products may be available for delivery in selected countries and regions.

Availability in one country does not necessarily mean that the same product or delivery service is available in another country.

The relevant regional store will normally indicate whether delivery is available to your location.

2. Order Processing

After an order is submitted, it may require processing, inventory verification, fraud screening, customer confirmation, address verification, or fulfillment preparation before being transferred to a delivery company.

Processing time is separate from the carrier's delivery time.

3. Estimated Delivery Times

Estimated delivery periods vary according to the destination, local courier network, product availability, fulfillment location, public holidays, weekends, and other logistical conditions.

Where a regional store provides a specific estimated delivery period, that estimate should be considered the primary delivery estimate for the order.

Delivery estimates are estimates rather than guarantees unless expressly stated otherwise.

4. Shipping Delays

Unexpected delays may occur due to courier operations, weather, public holidays, customs processes where applicable, incorrect customer information, high-order volumes, remote delivery areas, or events outside reasonable operational control.

Where applicable, we or the relevant fulfillment partner may contact the customer regarding a significant delay.

For online orders subject to U.S. rules, sellers must have a reasonable basis for their advertised shipping timeframe and applicable procedures exist where shipment cannot be made within the promised period.

5. Shipping Fees

Shipping charges may vary by country, region, promotional campaign, product, quantity, or delivery provider.

Any applicable shipping charge should be displayed through the relevant regional store or communicated during the ordering process.

Some promotions or markets may offer free shipping.

6. Cash on Delivery

Cash on delivery may be available in selected countries.

Where offered, the customer pays according to the instructions provided by the courier or fulfillment service at delivery.

Cash-on-delivery availability is not guaranteed in every market or region.

7. Customer Information

Customers are responsible for providing accurate delivery information, including:

• Full name
• Telephone number
• Delivery address
• City or region
• Any additional delivery instructions requested by the regional store

Incorrect or incomplete information may cause delays or failed delivery attempts.

8. Order Confirmation

Depending on the store or market, our team, fulfillment partner, or delivery provider may contact the customer to confirm the order or delivery information.

Customers should ensure that the telephone number and other contact details submitted with the order are accurate and accessible.

9. Delivery Attempts

Delivery procedures vary by courier.

If the customer cannot be reached or is unavailable during a delivery attempt, the courier may attempt delivery again, contact the customer, hold the shipment temporarily, or return it according to its procedures.

10. Tracking

Tracking may be available depending on the courier and regional fulfillment service.

Where tracking information is provided, please allow reasonable time for the carrier's tracking system to update after dispatch.

11. Damaged Shipments

If a package arrives visibly damaged, customers should document the condition of the package where possible.

If the product itself is damaged, please contact the appropriate customer-support channel and provide photographs or other requested evidence.

12. Lost or Undelivered Orders

If an order is shown as delivered but has not been received, or appears to have been lost in transit, please contact the relevant store or customer-support service so that delivery records can be reviewed.

The resolution will depend on the courier investigation, applicable regional policy, and applicable law.

13. International and Customs Matters

Where cross-border shipping applies, customs requirements, import procedures, taxes, duties, or other charges may depend on the destination country.

Any specific customs or tax information applicable to an order should be provided through the relevant regional store or sales channel where required.

14. Changes to Shipping Information

If you need to change an address or telephone number after placing an order, contact the relevant support service as quickly as possible.

Changes may not be possible once the shipment has been transferred to the courier.

15. Contact

For shipping questions related to a specific order, please contact the support service associated with the regional store where the order was placed.

For general corporate inquiries: